FAQ - Frequently Asked Questions

Do I need to create an account to order?

You can order as a guest. However, we recommend that you create an account for quick access to your history, order tracking, and to receive our latest news.

I don’t remember my password?

When you access the “My Account” page, you can click on “Forgot your password?”. A new page will appear and you will only need to enter your email address to create a new password.

What payment methods are accepted?

You can pay by PayPal, or by credit card: Mastercard, Visa, American Express, Discover, as well as several other types of cards.

Is the website secure?

All data exchanges made on the website, including payments are secured using SSL technology and transmitted directly to our payment provider. Your data are completely secure, and are not saved on our site.

How to modify my order?

In order to modify your order, you can send us an email at [email protected] An agent will answer you within 24 hours.We will only be able to cancel the order if it has not already been prepared nor sent.

Can I cancel my order?

You can cancel your order as long as it has not been shipped. Due to the banking fees charged by our partners, even for canceled orders, we charge a cancellation fee of 10 to 20% depending on your method of payment.If the order has already been shipped the shipping costs are not refundable, and the amount of the product will be refunded once you have returned it. Please send us an email before sending back the product.

I have a doubt about my order?

In case of a problem with your order contact us immediately on the form below. Our team will answer you within 24 hours.

What are the delivery times?

Our delivery times are 7 to 21 days depending on the products. You can track your current deliveries with the tracking number that will be emailed to you. Do not hesitate to contact us if needed in the form below.

How to track your order?

You will receive the tracking number of your order and the link to follow up by email 48 hours after placing an order.

How to contact us?

For any question you can contact us on the following link: contact us.
If you have already ordered please add your order number in the email.